News

We are pleased to announce the implementation of a new support request portal for our clients.  

This new system is part of our ongoing commitment to improving our customer support service. This more modern tool has been designed with the objective of simplifying processes and improving the user experience, facilitating access to support and enhancing efficiency. 

Why this change? 

This space has been designed with the objective of simplifying our clients’ interactions with our technical support. We have incorporated their feedback into the new portal, which allows clients to manage their requests more easily and save valuable time. 

The new portal offers our clients a number of benefits, including: 

• The process of creating a support request has been streamlined. Clients can now submit their support requests online, which will result in faster processing times and reduced waiting periods on the phone. 

• Real-time tracking is available. Clients can track the progress of their requests, view the history of exchanges, and receive live updates, ensuring total transparency. 

• The portal provides comprehensive documentation, including practical guides, video tutorials and detailed documentation, which is available 24/7 to help clients use our solutions. 

• Live chat with our experts: For those requiring immediate assistance, live chat allows for instant communication with our technicians. 

 

If you haven’t already, we invite all our clients to explore this new portal and take advantage of its many benefits. 

Thank you for your trust, 

The Solware Auto Team 

We’re delighted to announce that our Performance service is evolving!

As a reminder, the objective of the performance service is to process the data in your software in order to implement personalised and targeted marketing actions to develop your business as effectively as possible.

Discover SMS campaigns on demand:

This new feature will allow you to communicate effectively with your customers on a one-off basis, whether for open days, inaugurations, promotions or any other occasion.

With Performance, you can create and send personalised SMS campaigns directly from the application.

The benefits are many:

• Reactivity: communicate instantly with your customers.
• Personalisation: adapt messages to suit each situation.
• Targeted promotions: inform your customers about special offers and upcoming events.

The little extra: 2 people are 100% dedicated to monitoring your use of the service.

We hope these new features will help you strengthen your relationship with your customers.

Not yet a customer? Don’t hesitate to contact Nouna BELAIDOUNI, the Performance department coordinator.

On 25 July 2024 at 1pm, around forty garage customers registered to follow the webinar organized by the Solware Auto teams on the subject of cybersecurity. 

Cyber risk continues to grow and is an increasing threat to businesses of all sizes. Whereas a decade ago attacks were aimed at large companies, today they are spreading to smaller targets and are widely affecting SMEs and VSEs throughout the world. 

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We are pleased to announce that winmotor next, Solware Auto’s next-generation management and invoicing software, deployed for several years in MRA networks (Automobile Repair Mechanics) has been certified by Stellantis business teams, in particular with the Service Box V14 interface. 

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