Solware Auto’s teams participated in the Equip’Auto trade show, which is the key event for repair and after-sales experts, and were present at the first-ever event in Lyon, competing under the Rugby World Cup’s banner.
Improvement of our customer support service
We are pleased to announce the implementation of a new support request portal for our clients.
This new system is part of our ongoing commitment to improving our customer support service. This more modern tool has been designed with the objective of simplifying processes and improving the user experience, facilitating access to support and enhancing efficiency.
Why this change?
This space has been designed with the objective of simplifying our clients’ interactions with our technical support. We have incorporated their feedback into the new portal, which allows clients to manage their requests more easily and save valuable time.
The new portal offers our clients a number of benefits, including:
- The process of creating a support request has been streamlined. Clients can now submit their support requests online, which will result in faster processing times and reduced waiting periods on the phone.
- Real-time tracking is available. Clients can track the progress of their requests, view the history of exchanges, and receive live updates, ensuring total transparency.
- The portal provides comprehensive documentation, including practical guides, video tutorials and detailed documentation, which is available 24/7 to help clients use our solutions.
- Live chat with our experts: For those requiring immediate assistance, live chat allows for instant communication with our technicians.
If you haven’t already, we invite all our clients to explore this new portal and take advantage of its many benefits.
Thank you for your trust,
The Solware Auto Team
New Performance service feature:
We’re delighted to announce that our Performance service is evolving!
As a reminder, the objective of the performance service is to process the data in your software in order to implement personalised and targeted marketing actions to develop your business as effectively as possible.
Discover SMS campaigns on demand:
This new feature will allow you to communicate effectively with your customers on a one-off basis, whether for open days, inaugurations, promotions or any other occasion.
With Performance, you can create and send personalised SMS campaigns directly from the application.
The benefits are many:
- Reactivity: communicate instantly with your customers.
- Personalisation: adapt messages to suit each situation.
- Targeted promotions: inform your customers about special offers and upcoming events.
The little extra: 2 people are 100% dedicated to monitoring your use of the service.
We hope these new features will help you strengthen your relationship with your customers.
Not yet a customer? Don’t hesitate to contact Nouna BELAIDOUNI, the Performance department coordinator.
First cybersecurity webinar for Solware Auto
On 25 July 2024 at 1pm, around forty garage customers registered to follow the webinar organized by the Solware Auto teams on the subject of cybersecurity.
Cyber risk continues to grow and is an increasing threat to businesses of all sizes. Whereas a decade ago attacks were aimed at large companies, today they are spreading to smaller targets and are widely affecting SMEs and VSEs throughout the world.
Management software: Testimonial from Garage Azevedo
The Azevedo garage, a member of the Précisium network for 18 years in Dadonville, is a multi-brand automotive repair shop led by Pascal Azevedo and his wife since 1996. Currently, the company has 7 employees, including their son, Grégory Azevedo, who handles the sale of new and used vehicles as well as marketing.
winmotor next v.3.1 benefits and added values
In our ever-changing world of aftermarket services, digitalization of workshops has emerged as a crucial factor to maintain competitiveness and deliver quality services. We are excited to announce the launch of winmotor next version 3.1, which further bolsters our steadfast dedication to innovation. This updated version comes with several new features and improvements that will enable more efficient management of daily operations.
Certification of winmotor next by Renault and Stellantis teams
We are pleased to announce that winmotor next, Solware Auto’s next-generation management and invoicing software, deployed for several years in MRA networks (Automobile Repair Mechanics) has been certified by Stellantis business teams, in particular with the Service Box V14 interface.
The winmotor next webinars dedicated to Motrio workshops in Italy have started
Last October, the winmotor next webinars to Motrio network’s workshops started again.
What you need to know about after-sales opportunities
All good car repair professionals advise their customers verbally or, better still, record in writing on their invoices or quotation to be provided (technical inspection, worn tires, air conditioning, anti-pollution control, etc.).
Only a few of them actually do it!
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